How It Works
Step 1: Sign Up
To create an account with us, you'll need to:
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Step 2: Verify Your Account
Once you've signed up, you will hear back from us within 1 business day.
After that, clients can:
Finish their account set up (5-10 minutes)
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Book a meet and greet
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Step 3: Book Your Meet & Greet
The meet and greet includes:
Reviewing our user friendly app & key policies
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Discussing your pet care needs
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Reviewing all important details
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Step 4: Request Services
You are able to request services as needed through our App or Online Portal.
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Step 5: Completion of Services
One of our trusted team members will arrive at your home to care for your furry family member.
After each service, you will receive a post-visit message about our your pet's visit, including pictures, GPS tracking and time stamps.
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It's that easy!
FAQ:
Q: Will it be the same person visiting my pet each time?
A: We always do our best to keep our walkers / pet sitters as consistent as possible. We like to have a primary and a secondary walker assigned to your pet so that if one walker is away, there is a familiar fill in.
Last minute and very infrequent bookings make consistent walkers less likely.
Our team takes turns working evenings and weekends.
Q: My dog pulls hard and/or is reactive on walks, will you still walk her?
A: Yes, with the proper tools. Dogs that pull excessively or are highly reactive can cause injury to themselves and our walkers. We will work with you to find a proper solution via a trainer if your dog requires extra attention on walks. Our goal is to keep everyone safe, exercised and happy!
Q: I don't have a door or garage code, how will you access my house?
A: We recommend using a lockbox. There is a variety of lockboxes for sale either at local hardware stores or online. If you are a cat check client, we do have loaner lockboxes for rent for $7 including pick up and drop off.